Support
We’re here for your family.
Account holders can open an in-app support chat with ILY. Verify your email below, or open Contact us in the ILY app.
In-app support chat
Message us from your account
Sign in with the email on your ILY account. We’ll confirm you’re a member, let you pick a family if you have more than one, and open a support ticket you can continue in the app.
No ILY account for this email
In-app support is for existing accounts. Create a family in the ILY app first, or email [email protected] for general questions.
You already have an open support chat
Continue in the ILY app. We won’t open a second ticket.
Open in appTicket opened
Continue the conversation in the ILY app. You’ll also see it under Chats → Support.
Open in appPrefer the app?
Settings → Contact us
With a family selected, open Settings and tap Contact us. That creates or resumes your support chat with ILY Support.
Scan to open support in the app
Opens ILY and starts or resumes your support chat.
Or tap this link on your phone[email protected]
Product help, billing questions, and account issues.
Privacy rights
ily.chat/gdpr
Data access, deletion, correction, and other privacy requests. Or email [email protected].
Subscriptions
Cancel & refunds
Manage renewals in the App Store or Google Play.
Company
ILY is operated by AGENTS CO., LTD. For legal notices, contact [email protected].